“On April 1,1998, we announced our intentions to establish a new call center in the city of Norton, Virginia - our first to be established away from our Charlottesville headquarters - to handle incoming sales and customer service calls from the company’s catalog and Internet customers. We selected this region because of the abundant work force of intelligent people with a wonderful work ethic. Within the first four months of operation, the Norton centers are already breaking performance records.” William G. Crutchfield, President
“When I was looking for a potential site for The Relay Center, I was impressed with The City of Norton’s aggressive revitalization program. Progressive thinking along with seeing action being taken convinced me (AT&T) to become a part of this revitalization effort. I know our building is an asset to the city and we hope to showcase our facility to other businesses interested in locating in the Norton area.” Sandra Boclair
“Because of the relationship with the City of Norton and the high work ethics of our employees from the area, the Virginia Relay Center is considered to be on of the top in the nation in both efficiency and quality of service. We are excited about our future and proud to be an integral part of this community.” Sue Noblin
To learn more about the Norton Industrial Development Authority, please contact the City Manager at (276) 679-1160.